1. What is the process?

We will first meet to discuss your event, your vision, and your goals/what you want to accomplish. I will work with you to meet your needs while staying within your budget. I will send a proposal to you that will include the details, price, deposits, and any other fees. Once this proposal is agreed upon by you and by me, I will send a contract to you.

Once you sign and return the contract along with a 50% non-refundable deposit, your pieces will be officially reserved for your event.

I will begin to select your items and prepare them for your event.

The final payment is due 10 business days prior to your event by 5pm EST. I will send a reminder 15 days prior to the event. If payment has not been received by 5PM EST on this 10th day, I will assume that the event has been cancelled.

I will deliver the items the night before or the morning of your event, depending on the event time and location.

If you hire me to set up the pieces, I will deliver them and place them on the day of the event.

Once your event is over, I will collect my pieces and take them with me. I will pick up my pieces either the day of the event or the following morning, depending on the time the event ends and the venue preferences. These details will be in the proposal.

2. What services do you offer?

You may simply rent the items from me. I will deliver them to and pick them up from the event location.

You may also hire me to set up/design my items for your event. I will deliver, set up, and pick up my items to and from the event location. 

You may hire me to design and place items that you provide. For this, I will collaborate with you, your planner, coordinator, and/or caterer. I will set the items on the day of your event at the event location. This service does not include delivery or pick up of items.

3. What fees and deposits do your charge to secure Holy City Lifestyle services?

I charge a non-refundable Event Deposit that is due upon the contract signing. This deposit is 50% of the total cost and goes toward the total amount that is due. The remaining 50% is due 10 business days prior to the event by 5pm EST.

Additionally, I charge a Damage Deposit that is due 10 business days prior to the event by 5pm EST. This Damage Deposit covers the cost of the items if they are missing and/or damaged. This fee depends on the items that will be used. Once the items are returned in the same condition that they were in when they arrived at your event, this Damage Deposit will be fully refunded within 10 business days after your event.

A Travel Fee may be due, depending on the event location.

 

4. How long will it take to get my Damage Deposit back?

The Damage Deposit will be refunded within 10 business days of the event. If it is not partially refunded or not refunded at all for damaged or missing items, you will receive a detailed listing of each item and price.

5. How do I get started?

Meetings are by appointment only. To request an appointment, you may contact me through my website, www.holycitylifestyle.com, by email at [email protected], or 843-872-4140.

6. What is your pricing?

The price will be in the proposal that I send to you following our initial consultation. This price is based on the service(s) that you’ve hired me to do, the date, the number of items to be rented, the placement detail, and the location.

All pricing is subject to change. Once a proposal is sent to you, the price quoted will be good for 30 days from the date of the delivery of the proposal, not the date it is received or read The date will be at the top of the proposal. Also, if there are any changes to the proposal, the price is void. 

7. How do you select the items for my event?

Once we meet to discuss your event, I will begin choosing the pieces based on your preferences, your color scheme, and overall look that you want to set.

8. How do I know that you’ll pick pieces that I like/want?

I will send you a photo of an example of the table decor that I plan to set. Also, I have examples of my pieces on the HCL website, Facebook, and Instagram.

9. What if my event is cancelled at the last minute?

If your event is cancelled for any reason within 10 days prior to the event, I will refund half of the 50% remaining balance that is due 10 days prior to the event. So basically, I will refund 25% of the total cost.